Rolls — Support
Rolls is a private, film-first photo library for macOS. This page is the fastest way to get help.
Contact
For any question, bug report, or feature request, email:
I read every message and aim to reply within a few business days. To help me help you faster, please include your macOS version, your Rolls version (Rolls ▸ About Rolls), and a short description of what happened and what you expected.
System requirements
- macOS 15 (Sequoia) or later
- Optional on-device AI features (natural-language "Describe this frame" and photo critique) require a Mac with Apple Intelligence (macOS 26 or later). Without it, Rolls uses its built-in rules and every core feature still works.
Frequently asked questions
Where are my photos stored? Does Rolls move or change my files?
No. Rolls references your original files where they already live and never copies, moves, or alters them. Your catalog (rolls, film stock, ratings, notes, and so on) is saved in a library folder that you choose.
How do I open or switch libraries?
Use File ▸ Open Library… to choose or create a library folder. Rolls remembers the last library you opened.
How does the watch folder work?
Point Rolls at a folder to watch, and each subfolder is imported as its own roll automatically — ideal for lab-scan drops or Lightroom exports. You can configure this in Settings.
How do I back up my catalog?
Rolls makes automatic, catalog-only backups and can restore them from Settings ▸ Backups. Backups cover your catalog data; your original image files are always kept safe on disk and are never modified by Rolls.
Why is the "Use on-device AI parsing" setting greyed out?
That feature requires a Mac with Apple Intelligence (macOS 26 or later). On other Macs the toggle is disabled and "Describe this frame" uses the built-in rules instead.
Does Rolls collect any data or need an account?
No. Rolls has no accounts, no sign-in, and no network access at all. Nothing about your photos ever leaves your Mac. See the Privacy Policy.
I found a bug or lost data — what should I do?
Email rolls.support@gmail.com with the details above. If it relates to your catalog, note that Settings ▸ Backups may let you restore a recent copy.
Privacy
Rolls collects nothing and sends nothing. Full details are in the Privacy Policy.
Rolls is developed by Sean Chambers.
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